Our current processing time for order dispatch from the warehouse is 3-5 working days (Monday-Friday), excluding the order placement day. This timeframe serves as a guide, allowing for unforeseen delays.

Once your parcel departs our warehouse, the estimated delivery times are as follows:

• UK Standard: 3-7 working days

Our dedicated delivery services always strive for prompt delivery, yet occasional delays may occur, often influenced by weather or traffic conditions. Your understanding is appreciated.

For any specific inquiries regarding your order, our customer service team is here to assist. Reach out to us at jasmine@curlid.com

We are happy to accept returns within 30 days of receiving your item in the following circumstances:

- The item has been purchased via the CURLiD website
- The item is returned in its original condition, unused with tags
- The item is safely packed to avoid damage in transit

For any return requests, please email our customer service team at jasmine@curlid.com with your return request including a picture of the unopened and unused product.

Once return has been approved, please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.